Frequently Asked Questions
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For those who self-refer to our practice, services are typically self-funded. However, an individual may be elegible for a rebate through their private health insurer, and should check with their insurer prior to commencing services.
We also provide services under the following funding/rebate schemes (with an elegible GP referral): Medicare, DVA, QPS Self-Refer, Workers' Compensation, CTP insurance, Victim Assist, NDIS, and My Aged Care.
The level of funding support available for services is different for each funding type:
Medicare funding allows for a partial rebate (approx. 45%) of each session fee, up to 10 sessions per calendar year. Individual’s are responsible for paying the full session fee at time of attendance.
DVA funding covers the full session fee for the duration of the referral period. The specific number of sessions covered per calendar year depends on an individual’s level of DVA cover.
All other funding schemes cover the full session fee, with the number of sessions available being determined by treatment needs and funding plan approvals.
When booking an appointment with us, we will provide detailed information regarding session fees and available funding supports.
If you wish to know more, please contact us or see our Client Service Guide in the Resources section below.
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No - you do not need a referral to book an appointment. However, if you are wanting to receive a rebate or funding support for your sessions, you will need a valid referral from your GP:
Better Access (Medicare) and DVA - to access rebates/subsidies under Medicare or DVA, your GP will need to complete the relevant care plan and forward a referral letter to our practice.
Workers' Compensation / CTP Insurance - a referral for treatment is required for the insurer to fully fund the initial consultation. Subsequent funding will be subject to treatment plan recommendations and insurer approval.
NDIS/My Aged Care - a referral from a GP is not strictly required; however, psychological services do need to be included in an approved funding plan for appointments to be covered.
Private Health - check with your individual insurer for referral requirements.
When booking an appointment, we will ask for referral information and can answer any questions you may have regarding your individual circumstances.
Client Resources
Conditions of Service
Our client services guides outline the conditions you can expect when engaging with our practice, including:
Availability for appointments
Expectations for communication with your psychologist
Privacy, Confidentiality and File management Responsibilities
Fees and Payment
Rebates and Funding Support
Medicare & DVA Factsheets
Services with rebates or funding available through Medicare or the Department of Veterans’ Affairs have eligibility requirements associated wtih them. While we do our best to ensure clients have a valid referral when accessing rebates/funding, it is equally important for the individual to understand these requirements and confirm their eligibility for rebates/funding.